Frequently Asked Questions
Everything you need to know about your Western gear and apparel.
How do I determine the correct size for Western boots?
Most Western boots run slightly larger than standard athletic shoes. We recommend ordering a half-size down from your typical sneaker size for a snug, secure fit that allows for natural leather stretching.
What is your return policy for performance riding gear?
We offer a 30-day return window for all unused items in their original packaging. Please note that for safety reasons, protective vests and helmets must have all original tags attached and show no signs of use.
Do you offer international shipping for heavy ranch equipment?
Yes, we ship worldwide. However, oversized items like saddles and ranch equipment may be subject to additional freight charges and longer delivery timelines depending on the destination country.
How should I care for my leather tack and saddles?
To maintain the longevity of your leather, we recommend cleaning with a damp cloth and high-quality saddle soap after every use, followed by a light application of leather conditioner once a month.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your hats customizable for competitive events?
We offer professional hat shaping and steaming services for all felt hats purchased through our store to ensure you meet specific association regulations and personal style preferences.